The direct answer
A finding can remain unresolved when everyone assumes another provider controls it. Ownership should follow the actual source of the defect.
A practical check
Trace the field, template or configuration to the system that publishes it. Identify the authorized person who can change that source.
Choosing the next step
Assign the repair and follow-up verification separately when needed. Record provider dependencies instead of promising changes to systems outside the agreed access scope.
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