The direct answer
A credit should explain what charge it applies to and what it excludes. Customers should not need to infer whether it is cash, a discount or a package allowance.
Start with the evidence
Compare the current website, quote and contract wording. Check eligible work, limits and treatment of unused credit.
Make the change deliberately
Use consistent approved terms across those documents and show the credit in the actual quote. Do not invent eligibility or change package amounts inside an educational guide.
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