The direct answer
Customer messages can contain personal or sensitive information. General analytics usually does not need the message body to measure a submission.
Start with the evidence
Review event payloads, page URLs and logging behavior with authorized access. Check whether free-text fields or contact details are copied into tracking systems.
Make the change deliberately
Send only the minimum suitable event data and align handling with current privacy requirements. Use protected operational records for inquiry content rather than broad analytics collection.
Further reading
Platform guidance can change. Consult the current official documentation before making platform-specific changes.
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