The direct answer
A shared form may drop the originating branch or use a fixed recipient. The customer can select the right location and still reach the wrong team.
Start with the evidence
Follow the route from two different branch pages and inspect the resulting selection. Use authorized tests to check actual routing without exposing internal recipient data publicly.
Make the change deliberately
Validate branch context server-side and route using approved records. Show the selected destination clearly and provide a safe fallback for unassigned inquiries.
Have a question about this?
Ask Benchmark about your situation. Your inquiry will include this article's topic, and any paid work starts with an agreed scope.
Ask an Expert