Local presence

When two addresses describe the same branch

By Benchmark Enterprise Systems, LLC · Published

Reviewed by Ryan Schober · 2026-10-09

Approved by Ryan SchoberEditorial review · 2026-10-09

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The direct answer

Conflicting addresses need owner confirmation, not an auditor's guess. A directory may retain an old address while the website has the current one.

Start with the evidence

Record each address, its source and the date checked. Ask whether the business moved, uses a mailing address, or operates distinct departments before merging records.

Make the change deliberately

Correct sources under your control first and document provider submissions separately. Treat a submitted change as pending until the public listing displays the approved address.

Further reading

Platform guidance can change. Consult the current official documentation before making platform-specific changes.

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