The direct answer
An initial question rarely needs the same detail as a signed project scope. Excessive mandatory fields can prevent a useful conversation.
Start with the evidence
Identify which fields are needed for routing and first response. Compare the requested information with the promise on the button that opened the form.
Make the change deliberately
Keep essential contact and problem details, then gather project specifics later. Never remove information that is required for safe fulfillment without discussing the receiving team's needs.
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