The direct answer
The interface should distinguish a failed request from a completed submission. A customer should not be left with a silent spinner or ambiguous success message.
Start with the evidence
Use controlled failure tests outside production to simulate unavailable endpoints. Inspect whether entered information is retained and whether the retry instruction is accurate.
Make the change deliberately
Show a clear failure state and an appropriate contact alternative. Avoid logging unnecessary personal information while collecting enough technical evidence to diagnose the problem.
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