Interactive elements should be reachable and operable through a keyboard where the interface requires interaction. A visually obvious control can still be unavailable to someone using another input method. For this ask an expert destination, the practical test is whether the reader can see and correct the question context before submitting.
Can the page be used without a mouse?
Start with a reader following an expert link from a specific article. The keyboard access check concerns the question topic and editable contact context. A generic contact page can lose the question that prompted the visit. Carrying article context helps the receiving team understand the request without promising an instant answer.
A shared expert form should keep the article topic and, where relevant, the branch identifier; it must not use a visitor-supplied email address to choose a recipient.
Check it on this page
Follow an expert link from a specific article and check that its topic remains visible and editable at the inquiry destination.
- Tab through the controls in a meaningful order.
- Open menus and operate links with the keyboard.
- Check the return from any expanded or modal state in an approved preview.
A shared link treatment underlined an entire content block
One reviewed page applied hover underlining to a large linked area, making the whole block look like linked text. The repair needed to address the scope of the style rather than rewriting the content.
For this ask an expert destination, the check focuses on the question topic and editable contact context. Style the action label deliberately and check the pointer and keyboard states after changing a shared rule.
Repair the source, then check the published result
Repair inaccessible controls and preserve suitable native behavior. Retest entry, interaction and recovery instead of checking only the first focusable element.
Record the keyboard access result for this destination, then repeat the customer route until the reader can see and correct the question context before submitting. If the repair changed a shared component, compare another destination with different approved facts to detect unintended copying.
Explore a relevant example
The linked Benchmark page helps you inspect the question topic and editable contact context. It is a current example to explore, not evidence that every business has the same problem.
Further reading
Platform guidance can change. Consult the current official documentation before making platform-specific changes.
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