Care and Maintenance
A protruding tuft should be trimmed level with the surrounding pile and should never be pulled.
Pulling the yarn can damage the backing or unravel a continuous loop. Use sharp scissors to trim only the raised portion without cutting surrounding fibers. Multiple sprouts, loose rows, or continuing yarn loss may indicate a backing or tuft-bind problem. The location should be photographed and reported when the issue is widespread or recurring.
Care and Maintenance
Flooded carpet requires immediate water removal, contamination assessment, and inspection of padding, subfloor, walls, and surrounding materials.
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A snagged carpet loop should be secured and trimmed rather than pulled so the yarn does not unravel further.
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Robot vacuums can scratch hardwood and LVP if the brush roll or wheels are abrasive. Tile and carpet are safe for most robots. Use robots with soft brush rolls…
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Use the knowledge center, then contact the team with your questions.