ILLUSTRATIVE VISITOR JOURNEY
A household preparing for tax season
A fictional household wants to understand the preparation process before selecting a provider.
The starting point.
A fictional household wants to understand the preparation process before selecting a provider.
How the website helps.
The visitor explores the service, reads the qualifications guide and prepares questions. No tax calculation, filing eligibility or refund estimate is produced.
- Individual Tax Services →
- Explore preparation guides →
- Try the tailored NextStep path →
- Consultation Preview →
Fictional scenario. No real professional work, client, patient, result or clinical outcome is represented.
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